Return/Refund Policy

Unopened Items returned within 30 days of receipt: 

Unopened and undamaged products can be returned to Ink Genie at the buyer's expense within 30 days of the receipt date. Please send an email  to support@inkgenie.com to initiate the Return Request and include the following information:  Name, Order #, Reason for Return. 

A reply email with return approval will be sent within 2 business days and will include return instructions.

Unopened items returned after 30 days of receipt, but before 180 days:

Unopened items returned after 30 days of receipt, but before 180 days:
If the item(s) is returned after 30 days of receipt and in the same condition as it was shipped, we will accept the item back and provide a credit towards a future purchase. Items will need to be shipped back at the buyer's expense. We are unable to accept returns after 180 days (6 months)

Items returned different than how they were received:

Within 30 days of receipt:

If the item is returned different from how it was sold, the item will be subject to a 50% restocking fee.

After 30 days of receipt:

We cannot accept items different than how they were received after 30 days.

Not Eligible For A Refund:

Cartridges may not be returned/refunded if they are...

 - 6 months or less to date on package

 - punctured

 - inner packaging open

 - pull tab removed

Defective item return:

To open a return or replacement request for a defective item, please have a copy of your Supplies Status Page, generated from your printer, as well as pictures of the damaged item and/or printing error. This information is needed to assess an item for defects or damage. Upon approval by Ink Genie a shipping label will be forwarded to your email address on file to return.  Please keep all original packaging in case the item needs to be returned.

Ink Genie's outstanding return policy covers defects for the life of the print cartridge. All ink cartridges must be returned with the original box and all dates on ink cartridge must match our shipping records for a refund.

To open a return request please see instructions below :

Please send an email  to support@inkgenie.com to initiate the Return Request and include the following information:  Name, Order #, Reason for Return. 

A reply email with return approval will be sent within 2 business days and will include return instructions.

When returning your item, please allow for shipping time, warehouse processing, and returns processing. We will inspect your return and process your refund within five business days of delivery in most cases. Please reach out if you have not heard back from us within this time.

The value of any promotional gift card that was issued for a returned order will be deducted from the final refund.

If you have any questions or concerns please e-mail us at support@InkGenie.com